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1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC 1-5 Day Processing Time- Not Including Weekends or Holidays Handmade in NC

Processing & Shipping Times

Processing Time:

Your order will be processed within 1-5 business days (Monday to Friday, excluding holidays). Once processed, your package will be dropped off at the post office.


Shipping Time:

After processing, shipping times vary:

US Orders: Average 3-5 business days.
International Orders: Average 14 business days.

 

Total Receiving Time:

Processing Time + Shipping Time = Receiving Time.

We’ll send you updates and tracking information as soon as your order is on its way!

 

Lost Packages

If your package is lost, please wait 7 days before contacting us. This allows time for potential shipping delays. After 7 days, if your package still hasn’t arrived, we’ll resend your order.

 

Packages Marked as Delivered but Not Received

If your tracking shows "Delivered" but you haven’t received your package, please:

1. Check with your neighbors or household members.
2. Contact your local post office with your tracking information.
3. Wait 24 hours, as packages can sometimes be marked delivered prematurely.

If your package is still missing after these steps, email us at support@rootednessence.com, and we’ll do our best to assist you.

 

Refund Policy

Due to the sanitary nature of our products, we do not accept refunds. However, if your item arrives damaged, please contact us within 24 hours with proof of damage (photos) for a product replacement.

 

Order Cancellation Policy

You have 12 hours after placing your order to cancel it. Cancellation requests after this timeframe will be denied.

 

Product Safety

Our products are for external use only. Discontinue use if rash, redness, or itching occurs. Avoid contact with eyes. If irritation persists, consult your physician. We are not responsible for allergic reactions.

 

Contact Us

For any questions or concerns, email us at support@rootednessence.com.


Thank you for choosing Rooted N Essence! We appreciate your understanding and support.


WHEN YOU ORDER FROM ROOTED N ESSENCE, YOU ARE AGREEING TO OUR POLICIES.