How long is shipping?
We ship ALL orders as Priority 2-3 Day Mail; however we are not responsible for shipping delays.
How long is processing?
Due TO COVID-19 Processing time is currently 1-5 business days. I will be sure to send updates and tracking with your order.
How long is receiving time?
Processing Time + Shipping Time= Receiving Time which averages 6 business days
How can we contact customer service?
You can contact customer service at support@rootednessence.com
My order says delivered but it is not here,why?
If this situation ever occurs, contact your local post office with your tracking information. Rooted N Essence is assuring your tracking with every order, and updates as your orders are being packaged. We take pride in packaging your orders with love and care, however, after your package is taken to the post office WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES.